Until an order is dispatched, it is possible to cancel it. It is no longer possible to cancel the packaging and shipping process once it has begun.
- If you do not want the item you received, you must notify us by email at [email protected] within 14 days of receiving it. You must return the item to our warehouse at your own expense after the claim is granted, and it must be unused.
- If you receive a damaged or inaccurate product, you must send photographic evidence to [email protected] within 14 days of receiving it. Reimbursement will be paid if the claim is approved.
- You must file a claim with the shipping carrier directly if the product packaging is damaged but the product itself is not.
- Missing order: You must file a claim with the delivery carrier directly if a product is delivered (based on a tracking number update) but you did not receive the item.
If any of the above scenarios occurred, you must report the problem within 14 days of receiving it. Otherwise, you agree that the goods were provided and met your expectations.
The following situations do not qualify for a refund:
- Your order is not delivered because you entered an inaccurate address.
- Your order is delayed due to unforeseeable events beyond our control (e.g. delayed by a natural disaster).
If you’d like to make a return, exchange, or refund, please follow these steps:
- To seek a return, exchange, or refund, send an email to [email protected], along with any supporting documentation.
- The merchandise must be returned to our warehouse at the address we provide you after we have confirmed the order return, exchange, or refund. You must pay for and return the item to our warehouse, and it must be in new condition.
- A tracking number must be provided.
- A replacement product will be mailed or a refund will be paid back to the card or original mode of payment on file after the tracking number has been provided (or once we have received the returned product). A tracking number for the returned item is required in order for us to mail a replacement product or process a refund for damaged or faulty products.
Do you have any other questions? Please contact [email protected] if you have any questions.